DoorDash Proves It's Shady AF In This Incredibly Frustrating Text Message Thread

Author image for Meeeeesh
Meeeeesh
Aug 7, 2019 4:00 PM EDT

If you've ever felt frustrated by your employer's business practices then this story involving an irritated DoorDash employee and customer service might make you feel a little less bad about your own situation. 

DoorDash is known for having a sketchy tipping policy, which includes paying employees (known as "Dashers") a guaranteed amount of money per delivery based on the conditions of each delivery. The issue here is that the company pockets any customer tips that put the sum above that guaranteed amount. 

This employee, Carlos, decided to call out the food delivery company for underpaying him and of course, DoorDash did everything in its power to try and stop that.

The moral of the story? Maybe take your business to a different food delivery company next time, or tip your driver in cash!

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  • 01
    Text message - "JENIFER D: I would like to check you're still to wait for the order? Yeah, if the pay is increased. $6 Not going to cut it. Thanks so much for your patience in waiting! The customer will appreciate it. So the pay is increased?"
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  • 02
    Text message - "Absolutely, once delivery is completed; ok thanks"
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  • 03
    Text message - "JENIFER D: ok thanks You're welcome. Is there anything else I can help you with? That's it. thanks."
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  • 04
    Text message - screenshot of the total pay of the DoorDash delivery
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  • 05
    Text message - "SHEILA M: Hi! Thanks for chatting in. We look forward to assisting you. A member of our team will be with you shortly. I see you're chatting in regarding you didn't received your extra pay. Is that correct? yes I know how important your time is. Let me see what I can do to help. it's in my last chat with jenifer"
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  • 06
    customer service - Text - SHEILA M Please give minute to check on it. quick me a May I know from whom and where the delivery came from? Carlos, wingstop Upon checking here, you still deliver the item on time No I didn't get the order until after the delivery time. X
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  • 07
    customer service - Text - SHEILA M T understand your concern As much as I want to give you the extra compensation however, I am unable to justify your records Because upon checking here in our system, you delivered the order on time. I have screenshots of the other chat X
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  • 08
    customer service - Text - SHEILA M We are highly appreciated your effort for taking care of the order of the customer. escalte now wasting my time groveling for what I was promised wouldn't have waited otherwise X
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  • 09
    customer service - Text - I see, I also checked the previous chat. The support did not promise any extra compensation me: so the pay is increased her: absolutely once delivery is completed
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  • 10
    customer service - Text - Can you please send me the screenshot where the support stated that she will give an extra compensation for the delivery Yeah, where?
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  • 11
    customer service - Text - SHEILA M $6 Not going to cut it. Thanks so much for yaur patience in waiting! The customer will appreciate it So the pay is increased? Absolutely, once del ivery is completed. ok thanks Say somethin.. I requested a file transfer where you can send the screenshot. Thank you for sending. X
    via MonksCafe
  • 12
    customer service - Text - The fact that I have to screenshot every interaction with you guys speaks volumes. If you really read the last chat, it's there plain as day. saw your previous chat with the support I'm sorry for the misleading information. As much as I want to give you the extra compensation. However, I am inable to aive vou that Say something..
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  • 13
    customer service - Text - L X SHEILA M Unacceptable, escalate open a ticket, get a superior on it I totally understand your situation What I am going to do is to send your case to the proper team. And expect a call from my superior later on this day. I know we are all money motivated You deserve to be treated well for all your hard work.
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  • 14
    customer service - Text - SHEILA M We highly appreciated your time and effort for this concern bad enough you guys kite our tips, now you're straight lying to get me to deliver I'm on my 2nd deliver in this chat. it's principle at this pount point X
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  • 15
    customer service - Text - X SHEILA M I understand your frustration with the service you've received. This isn't the experience we want for you. I will be taking the appropriate actions for feedback on the dasher.
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  • 16
    customer service - Text - L X SHEILA M ?? Is there anything else I can do for you today? I'm the dasher understand your concern. Thank you for contacting us to make it right. I'm about to close out our session. Thank you for choosing DoorDash. We appreciate the opportunity to serve you The agent ended the session
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sketchy shady door dash frustration wtf text message frustrated story delivery customer service
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